Returns & Exchanges

At Taffy, we want you to love every bite, but due to the perishable nature of our sweets, we only accept returns for damaged or incorrect items within 14 days of delivery. Please contact our support team immediately if your order does not meet our high quality standards.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged packaging or incorrect food items as soon as they arrive to help us process your claim.

• 2.
  Contact Support

  Email our customer care team at hello@taffy.com with your order number and the photos of the products in question.

• 3.
  Evaluation

  Our quality assurance team will review your request within 48 hours to determine if a replacement or refund is eligible.

• 4.
  Resolution

  Once approved, we will ship out a fresh batch of treats at no extra cost or issue a full refund to your original payment method.